CUSTOMER OMBUDSMAN
As part of our social commitment, Argali, abogados acts as Customer Ombudsman in several rural savings banks and credit cooperatives.
Customers of credit cooperatives that are members of the Customer Ombudsman Institution may contact the Customer Ombudsman in the event of actions by the latter that they consider to be contrary to the regulations on transparency and customer protection and good banking practices or customs, within the limits and in accordance with the requirements set out in the operating regulations.
Where to send the claim?
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Defensor del Cliente en determinadas Sociedades Cooperativas de Crédito
Argali Abogados
Paseo de la Castellana 21,
28046, Madrid
Email: defensor.cliente@argaliabogados.com
Teléfono: 91 794 13 00
What is the minimum content of the claim?
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– Name, surname, and address of the interested party and, if applicable, of the person representing him/her, duly accredited; national identity card number for natural persons and data referring to public registry for legal entities.
– Reason for the complaint, with clear specification of the issues on which a ruling is requested.
– Entity against which the complaint is directed, expressly mentioning the office or offices, department, or service where the facts that are the object of the complaint have occurred.
– That the claimant is not aware that the matter that is the subject of the complaint is being dealt with through an administrative, arbitration or judicial procedure.
– Place, date, and signature.
